1. Introduction
Welcome to Treat Overseas (treatoverseas.com), a sister concern of RIA Health Limited. We are committed to protecting your personal privacy and safeguarding any medical, financial, and personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, utilize our medical tourism facilitation services, or coordinate healthcare services with our international partner hospitals, including BNH Hospital in Thailand.
By accessing our website or engaging our services, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
To provide comprehensive medical facilitation—including medical visas, flights, accommodation, and global hospital appointments—we collect various types of information:
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Personal Identification Information: Full name, date of birth, passport details, nationality, gender, and contact details (email address, phone number, physical address).
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Medical & Health Information: Medical history, physician notes, diagnostic reports, lab results, treatment preferences, and healthcare records required to pre-schedule appointments and secure second opinions from partner hospitals like BNH Hospital.
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Travel & Logistical Details: Flight preferences, travel dates, accommodation requirements, and medical visa documentation.
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Technical & Usage Data: IP address, browser type, device information, operating system, and website navigation patterns collected automatically through cookies and analytics tools.
3. How We Use Your Information
We utilize the collected information strictly for legitimate business and medical coordination purposes, including:
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Facilitating end-to-end medical tourism services, including hospital bookings and specialist consultations.
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Processing and coordinating medical visa applications, travel itineraries, and local accommodations.
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Communicating with you regarding your treatment plans, appointment schedules, and logistical updates.
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Sharing necessary clinical and personal data securely with partner hospitals (such as BNH Hospital) to ensure continuity of care.
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Improving our website functionality, user experience, and customer service standards.
4. Data Sharing and Disclosure
We treat your health and personal data with the utmost confidentiality. We do not sell, rent, or trade your personal information. However, we may share your information under the following circumstances:
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Partner Healthcare Providers: With BNH Hospital and other accredited medical institutions involved in your diagnosis, treatment, and post-treatment care.
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Third-Party Service Providers: With trusted vendors assisting in our operations, such as travel agencies, accommodation providers, visa processing agents, and IT/hosting infrastructure services, bound by strict confidentiality obligations.
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Legal & Regulatory Compliance: When required by law, court order, or governmental regulations, or to protect the rights, property, or safety of Treat Overseas, RIA Health Limited, our clients, or others.
5. Data Security
We implement robust administrative, technical, and physical security measures to protect your personal and sensitive health data against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Data Rights
Depending on your jurisdiction, you have specific rights regarding your personal data, including:
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Access: The right to request copies of the personal and medical data we hold about you.
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Correction: The right to request that we correct any inaccurate or incomplete information.
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Deletion: The right to request the erasure of your personal data, subject to legal and medical record retention obligations.
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Withdrawal of Consent: The right to withdraw consent for processing your data where consent is the legal basis.
7. Children’s Privacy
Our services are designed for adults seeking medical tourism coordination. We do not knowingly collect personal information from minors without direct parental or legal guardian consent.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational updates. Any modifications will be posted directly on this page with an updated revision date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
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Company: Treat Overseas (Sister concern of RIA Health Limited)
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Website: treatoverseas.com
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Email: business@treatoverseas.com